Sofia
Buys skincare weekly, never touches the rest of the range
An engaged, established customer who buys from one category like clockwork but has never explored the complementary range. High recency and frequency, narrow breadth. The single biggest lever on category breadth sits in customers like Sofia.
- ✓Introduce a second category from the complementary range
- ✓Convert the first cross-category purchase, then build the habit
- ✓Grow breadth without denting her core routine
- ✓Lift her from Silver toward Gold on total value
Flagged as a cross-sell target
The model tags Sofia: high R and F, Established tenure, narrow breadth. She drops into the cross-sell audience. No message yet, this is the model doing the targeting.
Single-Category Loyalist · cross-sell target
A light nudge toward something new
A low-pressure push introduces the complementary range, framed around what she already loves rather than a hard sell. Timed just after a purchase when engagement is highest.
Loved your skincare? There is more.
Sofia, the pieces that pair with your favourites are worth a look. Tap to explore the complementary range.
Explained on her terms
An email shows how the complementary range sits alongside, not instead of, her usual buys. Includes a first-order credit to remove the trial barrier.
Your first try is on us
Data models, made tangible · illustrative for demonstration · Fuse Growth Studio
The offer, waiting in the app
A content card sits in her home feed so the offer is there whenever she next logs in.
5 pounds to spend on something new
Your credit is ready. Pick anything from the complementary range. Expires in 7 days.
Turning one purchase into a habit
Over the following weeks, Sofia gets occasional prompts alongside her core routine. Breadth rises, her value tier climbs, and the model re-scores her.
New in the complementary range
A few new arrivals we think you will like. You have tried one, see if the next one lands.